1. AGREEMENT TO TERMS By accessing or using the website Luxevax.com, you agree to be bound by these Terms of Service. If you do not agree with all of these terms, then you are expressly prohibited from using the site and must discontinue use immediately.

2. PRODUCTS AND SALES We make every effort to display as accurately as possible the colors, features, and details of our wellness and personal care products. All products are subject to availability, and we reserve the right to discontinue any product at any time for any reason.

3. HYGIENE AND SAFETY POLICY (IMPORTANT) Due to the intimate nature of our personal wellness products, Luxevax enforces a strict hygiene policy. For the safety and health of all our customers:

Items that have been opened, used, or had the original factory seal/shrink-wrap tampered with are NON-RETURNABLE and NON-EXCHANGEABLE.

Returns are only accepted for manufacturing defects or shipping errors within 14 days of delivery, provided the product remains in its original, sealed packaging.

4. SHIPPING AND DELIVERY Orders are processed and shipped according to our Shipping Policy. While we strive for timely delivery, we are not responsible for delays caused by customs, carrier issues, or incorrect address information provided by the customer.

5. INTELLECTUAL PROPERTY RIGHTS Unless otherwise indicated, the Site and all content, including logos, designs, text, and graphics, are our proprietary property and are protected by copyright and trademark laws.

6. GOVERNING LAW These Terms shall be governed by and defined following the laws of Hong Kong. You irrevocably consent that the courts of Hong Kong shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

7. CONTACT US In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us through our Contact Us page.

8.This website is operated by LUXEVAX LIMITED. Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to LuxevaX.

[email protected]
Company Name: LUXEVAX LIMITED
Address: Unit D3, 11/F, Luk Hop Industrial Building, 8 Luk Hop Street, San Po Kong, Kowloon, Hong Kong