Q: Will anyone know what is inside my package?

A: Absolutely not. All orders are shipped in plain, unmarked packaging with no mention of “LuxevaX” or the contents on the outside label.

Q: How long does shipping take?

A: We process orders within 2–4 business days. Delivery typically takes 10–20 business days via international tracked shipping.

Q: Are the products body-safe?

A: Yes. We only source products made from high-quality, medical-grade silicone and body-safe materials that are phthalate-free.

Q: Can I return a product if I changed my mind?

A: For hygiene reasons, we only accept returns on unopened and factory-sealed items within 14 days. Once the seal is broken, it cannot be returned.

Q: What name will appear on my bank statement?

A: To protect your privacy, charges will appear as “LX SERVICES” or “LX LOGISTICS” rather than our website name.

Q: Is my payment information secure?

A: Yes. Our website uses SSL encryption and we process all payments through PCI-compliant providers. We never store your credit card details.